The Ipoh City Council (MBI) has introduced a reward initiative to recognise and appreciate field personnel who demonstrate excellent monthly service performance. This initiative reflects MBI’s efforts to value the contributions of its field staff while acknowledging the high standards of service they uphold in maintaining the cleanliness and wellbeing of the city of Ipoh.
Ipoh Mayor Zamakhshari Hanipah, spearheaded this initiative with the aim of motivating and boosting the morale of field personnel, who are the backbone of MBI’s core services.
The Department of Public Health and Urban Services is responsible for solid waste management and public cleaning. The Solid Waste Management Unit handles waste collection at MBI-owned public markets, hawker centres, food courts, and rural domestic waste collection (PPSD). Meanwhile, the Public Cleaning Unit carries out street sweeping, garden and bulk waste collection, removal of illegal waste, and cleaning of public markets, food courts, and hawker centres.
To ensure transparency in the recognition process, recipients of this reward are selected from among staff in the job grades of General Service Assistants, Drivers, and Supervisors only. A total of five (5) individuals are selected each month from designated zones.
Selection criteria include:
- Being a civil servant in Grade H1 with no disciplinary record,
- A clean attendance record with no sick or annual leave taken during the relevant month,
- Punctuality,
- Excellent task performance,
- A passing score in the department’s evaluation panel.
The reward includes an Outstanding Service Appreciation Certificate, RM100 in cash credited directly to the recipient’s bank account, and the display of their name and photo at strategic locations within the MBI office or public areas.
For September 2025, the five (5) selected recipients of this reward are: Shahril Izwan Bin Mohd Nazri (Employee No. 14799) – City Centre Zone, Othman Bin Harun (Employee No. 12316) – City Centre Zone, Fatimah Binti Ismail (Employee No. 12826) – Task Force Unit, Michael Raymond A/L Julias (Employee No. 15605) – Buntong Zone and Mohd Firdaus Bin Mohamad (Employee No. 14301) – Cherry Zone
The Ipoh City Council hopes that this reward initiative will serve as a catalyst to boost work spirit among field personnel, while fostering healthy competition to continue delivering excellent services for the benefit of all city residents.